Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@colvaskin.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@colvaskin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@colvaskin.com.

Order changes and cancellations Once an order is placed, we begin processing it right away so we can get it to you as fast as possible. Because of this, we're unable to modify or cancel an order once it has entered processing. If you need to make a change, contact us at contact@colvaskin.com as soon as possible — we'll do our best to help before your order ships.

30-Day Money-Back Guarantee We want you to love your results. If you're not satisfied, you can request a refund within 30 days of your delivery date (based on your tracking confirmation), regardless of how much of the product you've used.

This guarantee applies to your first order of a given product. Subscription renewals are covered under the terms below rather than this first-order guarantee.

How to request a refund Email us at contact@colvaskin.com with your order number and the reason for your request. We respond within 2 business days.

Damaged, defective, or incorrect items If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with photos of the item. We'll send a free replacement or a full refund — your choice.

Return shipping If a return is required for a reason other than our error (damaged/incorrect item) or a Shipping Protection claim, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.

Risk of loss Once your package is marked as delivered by the carrier, responsibility for the package transfers to you. If you believe your package was lost or stolen after being marked delivered, see the Shipping Protection section below.

Shipping Protection If you added Shipping Protection ($4.95) to your order, we'll replace or refund your order at no extra cost if it's lost, stolen, or damaged in transit. Once your order has been marked delivered, this coverage no longer applies — see Risk of Loss above.

Skin reactions Everyone's skin is different. We're not able to offer a refund solely on the basis of an allergic reaction or skin sensitivity — please review the full ingredient list before purchasing, and patch-test if you have sensitive skin.

Subscriptions You can pause, skip, or cancel your subscription at any time from the "Manage Subscription" link in our website footer or your order confirmation emails. To avoid being charged for an upcoming shipment, cancel before your next billing date — once a renewal has been charged, that shipment cannot be cancelled, though it remains covered by our standard return process above.

Refund processing Once approved, refunds are issued to your original payment method within 5-10 business days. Your bank or card provider may take additional time to post the refund to your account.

Policy updates We may update this policy from time to time. Changes take effect as soon as they're posted on this page.

By placing an order with us, you agree to the terms above. Questions? Email contact@colvaskin.com.